SMS Privacy
Policy

No mobile information is shared or sold

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent or trade mobile phone numbers. Your number is used only to communicate with you about your vehicle and your service with us.

How we get your consent

We collect consent to text you in one of the following ways:

• You text us first at 414-286-1609, or give us your mobile number verbally and agree to be contacted by text.
• You tick the text-message consent box when booking online through our booking page. The box is optional and is never a condition of booking. Promotional messages are agreed to separately.
• You provide your number and agree to text contact on a paper form or in person at our shop at 2948 WI-83, Hartford, WI 53027.

Consent to receive text messages is never a condition of purchasing any service from us. Consent is not shared with anyone else and is used only for the messages described below.

What we send

• Appointment confirmations and reminders — confirming your booking, the time and the vehicle.
• Quotes and service updates — pricing, questions about the work, and letting you know when your vehicle is ready.
• Occasional promotions — seasonal offers or availability, sent only to customers who have given consent for promotional messages.

Message frequency

Message frequency varies and depends on your interaction with us. Most customers receive only a handful of messages around a single booking. Promotional messages are infrequent and are not sent more than a few times per year.

Cost

Message and data rates may apply. These are charged by your mobile carrier, not by us. Contact your carrier for details of your plan.

How to stop messages

You can opt out at any time by replying STOP to any message from us. You will receive a single confirmation that you have been unsubscribed, and we will not send you any further texts unless you opt back in. You can also ask us directly by calling 414-286-1609 or emailing gio@sudzupdetail.com.

To rejoin after opting out, reply START or contact us and ask to be added back.

How to get help

Reply HELP to any message from us for assistance, or contact us directly:

• Phone or text: 414-286-1609
• Email: gio@sudzupdetail.com
• Address: 2948 WI-83, Hartford, WI 53027

Carrier liability

Wireless carriers are not liable for delayed or undelivered messages.

What we store

We keep your name, mobile number, vehicle details and service history so we can carry out the work and contact you about it. We keep a record of your consent to be texted and of any opt-out request. You can ask us to delete your information at any time using the contact details above, and we will do so unless we are required to keep it for tax or legal reasons.

Program terms

The terms of the text messaging programme itself — message types, frequency, opt-out and carrier liability — are set out in our SMS Terms & Conditions.

Changes to this policy

If we change how we handle text messaging we will update this page and change the date at the top.